Last Updated: 01-18-2026
At PremioDecor, we aim to deliver quality home décor products with transparency and fairness. By placing an order on our website, you acknowledge and agree to the shipping and return terms outlined below.
1. Order Confirmation & Processing
- All orders are reviewed and confirmed before processing
- Processing time is 1–5 business days (excluding weekends and holidays)
- Once processing begins, orders cannot be modified or canceled
Order confirmation emails serve as proof of purchase and agreement to this policy.
2. Shipping Timelines (PayPal-Protected)
Estimated Delivery Time
📦 7–20 business days
Delivery timelines are estimates only, not guarantees.
Delays may occur due to:
- International logistics operations
- Customs clearance
- Carrier capacity or peak seasons
- Weather or force-majeure events
⛔ Shipping delays do NOT qualify for refunds, chargebacks, or disputes as long as the order is in transit.
3. Tracking & Proof of Delivery
- All orders are shipped with tracking and delivery confirmation
- Tracking details are sent once available
- Tracking may show limited updates while the shipment is in transit
PayPal Dispute Protection Clause
An order marked as “Delivered” by the carrier is considered successfully fulfilled.
PremioDecor is not responsible for:
- Lost or stolen packages after delivery
- Packages left unattended
- Incorrect delivery due to customer-provided address errors
Carrier confirmation is accepted as final proof of delivery.
4. Incorrect Address & Failed Deliveries
Customers are fully responsible for entering accurate shipping details.
Orders returned due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Unclaimed shipments
❌ Are non-refundable
📦 Reshipping requires additional fees
5. Customs, Duties & Import Delays
- Customs duties, taxes, or import fees (if applicable) are determined by local authorities
- PremioDecor has no control over customs clearance times
- Customs delays do not qualify for refunds or disputes
6. Returns Eligibility (Strict)
Returns are accepted ONLY if:
✔ Item arrives damaged
✔ Incorrect item is received
Conditions:
- Must contact us within 48 hours of delivery
- Clear photo/video evidence is required
- Item must be unused and in original condition
Claims submitted outside this timeframe will be rejected.
7. Items NOT Eligible for Return or Refund
❌ Change of mind
❌ “Not as expected” claims
❌ Size, style, or color selection issues
❌ Minor color or texture differences
❌ Delayed delivery
❌ Orders marked as delivered
❌ Promotional or clearance items
8. Return Shipping Rules
- Returns require prior written approval
- Customers are responsible for return shipping costs
- Prepaid return labels are not provided
- Items returned without authorization will be refused
9. Refund Processing (PayPal-Aligned)
- Refunds are issued only after inspection
- Refunds are processed to the original payment method only
- Processing time: 7–14 business days after approval
- Original shipping fees are non-refundable
Partial refunds may apply if return conditions are not met.
10. Chargebacks & Payment Disputes (Critical)
Before opening a dispute, customers must contact our support team.
Important PayPal Notice:
- Filing a chargeback without contacting us may result in account restrictions
- All disputes are reviewed with submitted evidence including:
- Tracking & delivery confirmation
- IP & order verification
- Policy acceptance timestamp
📌 Fraudulent, false, or policy-violating chargebacks are actively contested.
11. Policy Abuse & Fraud Prevention
PremioDecor reserves the right to:
- Deny refunds for excessive claims
- Block future orders
- Report suspected fraud to payment providers
12. Contact Information
For shipping or return inquiries:
Email: support@premiodecor.com
Website: www.premiodecor.com
Please include your order number and evidence for faster resolution.
13. Policy Updates
PremioDecor reserves the right to update this policy at any time. Changes apply to all orders placed after the update date.
