Last Updated: 01-18-2026
At PremioDecor, customer satisfaction is important to us. We have created this Refund Policy to ensure fairness while maintaining efficient operations. Please read this policy carefully before placing an order.
1. Order Review & Acceptance
By placing an order on PremioDecor, you acknowledge that:
- You have reviewed the product details, sizing, descriptions, and images carefully
- You agree to our processing, shipping, and refund timelines
- Minor variations in color, texture, or appearance may occur due to screen settings and lighting
Refunds are issued strictly in accordance with this policy.
2. Refund Eligibility
Refunds are only considered under the following conditions:
Eligible for Refund
✔ Item arrives damaged or defective
✔ Item received is incorrect
✔ Item is missing from the order
To qualify:
- You must contact us within 48 hours of delivery
- Clear photos or videos must be provided as proof
- The item must be unused and in original condition
3. Items Not Eligible for Refund
Refunds will NOT be issued for:
- Change of mind
- Incorrect size, style, or color selection
- Slight color differences due to screen display
- Delays caused by shipping carriers or customs
- Incorrect or incomplete shipping address provided by the customer
- Refusal to accept delivery
- Orders marked as “Delivered” by the carrier
- Promotional, clearance, or discounted items
4. Shipping Delays Policy (Important)
Delivery timelines shown on our website are estimated and not guaranteed.
Refunds will NOT be issued for:
- Carrier delays
- Customs clearance delays
- Weather-related or peak-season delays
We appreciate your patience in such cases.
5. Return Requirements (If Approved)
If a return is approved:
- The item must be returned unused and in original packaging
- Return shipping costs are the responsibility of the customer
- We do not provide prepaid return labels
- Returned items showing signs of use or damage will be refused
6. Refund Processing
- Approved refunds are issued only after inspection
- Refunds are processed to the original payment method
- Processing time: 7–14 business days after approval
- Original shipping charges are non-refundable
7. Partial Refunds
In some cases, partial refunds may be issued for:
- Items returned without original packaging
- Items showing minor wear
- Orders with missing components
Partial refund decisions are final.
8. Chargebacks & Payment Disputes
We encourage customers to contact us before filing a chargeback.
Important:
- Filing a chargeback without contacting our support team may result in account restriction
- All orders are shipped with tracking and delivery confirmation
- Evidence including tracking details, delivery confirmation, and policy acceptance is submitted to payment providers
Fraudulent or unjustified chargebacks are actively disputed.
9. Refused or Returned Deliveries
If an order is:
- Refused at delivery
- Returned due to incorrect address
- Unclaimed
The order becomes non-refundable. Reshipping may require additional fees.
10. Policy Abuse
We reserve the right to:
- Deny refunds to customers with repeated refund requests
- Restrict future purchases for policy abuse
- Cancel orders suspected of fraud
11. How to Request a Refund
To request a refund, contact us with:
- Order number
- Clear photos or video of the issue
- A brief description
Email: support@premiodecor.com
Website: www.premiodecor.com
Requests submitted outside the stated timeframe will not be accepted.
12. Policy Updates
PremioDecor reserves the right to modify this Refund Policy at any time. Updates apply to all future orders after the revision date.
